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I also want to prevent this from happening to other claimants in their time of need as Matrix has been sued over 57 times in the last 10 years and lost because they run a sham company, have no morals, high turnovers, and former employees even complain what a horrible company to work for. I want to be working but am not in any state to do so right now. I'm sick and shouldn't have to be going through this difficult time fighting for my rights. Once I file my appeal, I expect a quick response in favor of continuing my benefits, and if not I will be suing them in court. This "consultant" is also known for being sued for finding in favor of the company and denying claimants their benefits. He never interviewed me, never examined me, and formed his own opinion. His comments were completely irrelevant to my case, so either he overlooked the pertinent necessary information, or Matrix neglected to provide him the necessary paperwork. Matrix however, used a "consultant" with no expertise in my area of concern, and he made a decision based on information provided by Matrix. I was physically examined by a physician assigned by SSD and my benefits will continue indefinitely with periodic reviews. They also made a "threat" to disclose their review to SSD which was also in review, trying to scare me. This company has a reputation for being sued for denying benefits to claimants on Incorrect information. Their letter of denial was complete of inconsistencies, and they even contradicted themselves. I am not happy with this company or how it has handled my claim from the beginning. has been provided with information in the Januletter advising her of her right to appeal, and the method to do so, should she disagree with the decision to discontinue benefits.We trust that this information resolves this Complaint as to Matrix. was an employee of Medstar and according to our records, received payments under those plans from 2012 until January 21, 2016, when she was notified by Matrix that she no longer met the eligibility criteria for continued, benefits under the terms of the Medstar plan.Because Matrix takes great care to safeguard the information with which we are entrusted, we are unable to provide a detailed explanation of the medical information supporting our decision and are unwilling to disclose such information in a public forum,like the website. This means that Matrix is charged with handling requests for benefits under those plans, including ensuring that employee/claimants submit required medical and other support for their initial, and continued, eligibility for benefits.Ms. Matrix is the third-party administrator for the short-term and long-term disability benefits plans offered to employees of Medstar Health, Inc. ("Matrix")to the above-referenced Complaint filed by. #-#-#Fax: #-#-# This letter shall serve as a response on behalf of Matrix Absence Management, Inc. April 1, Phoenix, ArizonaRE:Ĝomplaint ID# ("Complaint") Dear Ms.